Refunds

Email [email protected] from the address on your account. You do not need to give a reason. We aim to process refunds within two business days.

When a full refund is issued, any unused report credits on your account are removed automatically. Reports you already generated are yours to keep — we do not withdraw work already delivered.

If we issue a partial refund, your remaining credits stay where they are.

Credits do not expire, so a pack bought today is still usable next year. Outside the 14-day window we are not obliged to refund, but if something has genuinely gone wrong — the tool failed, a report never arrived, you were charged twice — write to us anyway. We would rather fix it than have you out of pocket.

Every account gets one complete report including suggested rewrites, free. That exists so you can see exactly what you would be paying for before paying for it. If the free report did not convince you, please do not buy the pack.

Payments are handled by Dodo Payments, who act as merchant of record. Charges will appear on your statement under their name rather than FaqLens.

If you are considering a chargeback, please email us first — a refund is faster than a dispute for both of us, and we will not argue about it.